ValueSYS Services
ValueSYS provides software, consulting and technical support to meet the needs of companies in the Middle East. The range of services provided is as follows:
- Implementation
- Consulting
- Training
- Project Management
- System Audit
- System Design and Development
- Software customization
- Product Localization
- Technical support
- Infrastructure planning
ValueSYS also has extensive technical expertise with various databases, operating systems web and programming environment.
PQIS - Professional Quality Implementation Services
PQIS - What is it?
PQIS has been designed so that we can work in partnership with our customers to ensure that every SunSystems implementation is effective. It addresses all your service requirements throughout a lifetime´s use of our product and gives you a consistent, high level of service anywhere in the world.
The PQIS range of services encompasses a core SunSystems Implementation Service and a range of additional services including Implementation Planning Study, Site Audit and Project Management.
The SunSystems Implementation Service has 10 Discrete Phases....
Phase 1- Project Initiation
In this phase our Project Manager will discuss your requirements with you to identify jointly and to agree the objectives, critical success factors, timescales and resources for the project, and produce the Terms of Reference Document and the Project Plan.
Phase 2- Software Installation
In this phase SunSystems is installed, a development database is built, and your systems administrators are trained.
Phase 3- Project Team Training
Decision makers and key users of the software are given an overview of SunSystems to develop their understanding of its functionality and to enable them to drive the system design.
Phase 4- Business Mapping and System Design
In the system Design phase our business analysts will conduct a number of workshops with you. These workshops will give us a detailed understanding of your requirements which will be mapped onto the functionality of SunSystems and documented within a System Design Document. Typically, the project plan will be revised at this stage to reflect the detailed set-up requirements that have been established during System Design.
Phase 5- System Build
Our product specialists will configure the software in accordance with the agreed System Design Document. This may include the development of management reports, user procedures, tailored training material, data conversion plans and user acceptance test plans.
Phase 6- User Training
A comprehensive, tailored training programme is designed and delivered to meet your individual user needs and responsibilities.
Phase 7- Data Migration
In this phase, reference and transaction data will be converted across from legacy systems, with the minimum disruption to your business.
Phase 8 - User Acceptance Testing
The system cannot go live unless it is accepted and tested by you. We will jointly produce a User Acceptance Test Plan which must be completed to your satisfaction, before we can move into the next stage of the implementation.
Phase 9- Live Operation
The system is carefully monitored to ensure that it continues to meet your acceptance criteria in a live environment, in the day to day running of your business.
Phase 10- Post Implementation Review
The Post Implementation Review is undertaken several months after the system has gone live. The objective of this review is to evaluate the success of the implementation. We can then identify any training needs and new user requirements necessary.