About user experience

I'm facing a problem these days, whenever I meet a client and he ask me So what do you do? I said I'm a user experience consultant he said What ??? What does that mean ? well the answer of this question is not so easy, not every one understand the answer, so I hope I could explain more what is user experience in this post.

The short answer is. It is the ability to let a web site or a web app a pleasure for users to use.

The long answer is. User experience consists of many factors.

Usability

The easiness of using a site or app, how to make it very clear and easy for users to use your site or app. Users will hate it when they enter a site and then don't know how to perform a specific function.

Speed

Users don't want to wait minutes for your page to load or for specific action to be done. that's also a reason for a user to go and swear never to come back to your site or app.

Accessibility

A fair percentage of disable persons use the internet, how to let them able to use your site or app, even old persons with old eyes may find difficulties using your site if it's not prepared for that.

Findability

How to let a site or app organized enough so that any person can find a piece of information he want's to find it easily and quickly. Letting a website be highly ranked on search engines is considered part of findability too.

At the end

The main way for achieving better user experiences is complying web standards, but it's not alone.

Does that mean that I'm not a web designer? No, but a design has to have a cause has to be user centered & easy on the eyes and a lot of other things that let design has a cause not just graphics.

User experience design is important for web sites but a lot more important for web apps, as web apps had more complexity than web sites. To understand me more see The elements of user experience by Jesse James Garrett.

January 04, 2006, 04:10 PM | User experience

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Comments

1 | January 6, 2006 11:44 AM, professional web designer said:

ahh.....i see...this is the first time i've heard this. really cool:)

2 | April 17, 2006 06:21 AM, Mostafa said:

hmmmmm.. i know y people ask u "what?" when u say that u r a UX Consultant, thats because they never used UX design in their apps b4,

yeah..

they always want to minimize the costs to zero, and always set plans for that..

they never set plans for their businesses to follow new rules or applying new technologies to grow..

they think so limited, they want [naga7 3la 2dohom] they dont seek global recognition..

in fact, this is not a problem for them because they r all like this [no competition], it's a problem for us, we cant work or develop in these

environments..

i know some company owners and developers that work in large companies now when i talk about AJAX they keep asking me, What's

AJAX?

this extreme problem has 2 solutions:

1. Try to convince them to change, describing the benefits of following the new standards..

success : 0%


2. Try on our own to make a whole unique thing, it's very very possible, u know y?

because the internet now is very open, and we already have the great magical tools..

we just need a unique idea to evolve.. then we need noone's help..

y dont we give it a try and think more harder to get this idea, on our own!

success : 300%

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